Course Bookings (evaluations & certificates)

Book your Places and Manage your bookings

For course running from September 2016 we are now using a new training booking system. To use this booking system, you will first need to create a user account and once you have done this, you will be able to manage your own bookings, access course evaluations, certificates and access your training history (as of September 2016 onwards).

Please note: individuals must create their own account. There is no facility for one person to create an account in their name and book places for numerous numbers of staff.

You can see our training programme and book your places here.

Cancellations and Non Attendance

Unfortunately, we do experience a significant problem with non attendance and late cancellations.

Cancellations

As demand for SSCB courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another participant.

For course running from September 2016 onwards – you are able to cancel your own place 14 days before the course by logging into SSCB events page here – http://www.surreyscb.org.uk/sscb-mutli-agency-training-programme/course-bookings-evaluations-certificates/

If you wish to cancel your place less than two weeks before the date of the course you must email us at sscb.training@surreycc.gov.uk. You will not be able to cancel your own place with less than two weeks to go.

If we are given less than two weeks notice of cancellation, the full charge of the training will be made. This applies to both partners and non partners.

Please note, the SSCB will not issue a refund if you cancel your place with less than two weeks’ notice.

Non Attendance

If you do not attend a course that you have booked on to, we will email you and your manager/finance team (you would have given us these details when you created an account to book onto our events).

If you paid for the course, this will not be refunded.

If you did not pay for the course, as you work for a partner agency, you will be charged the full amount for the course minus the non refundable booking fee. For example, a full day course is charged at £90 and the non refundable booking fee is £12. Therefore you will be charged £78.

Unforeseen events/exceptional circumstances

We understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance, in which case, the SSCB may consider a refund request or to waiver the non attendance fee. You must request a refund at your earliest opportunity by emailing sscb.training@surreycc.gov.uk. The SSCB Training and Commissioning Officer will use their discretion in deciding whether a refund will be issued.

If you have paid a fee, and the SSCB Training and Commissioning Officer agrees to a refund, you will be refunded what you paid minus the £12 non-refundable booking fee. For example, if you paid £90, you will be refunded £78.

SSCB Training Cancellation

Due to unforeseen circumstances such as trainer illness or adverse weather conditions, on rare occasions, the SSCB may be required to cancel training with limited notice. If this occurs we will refund delegates’ training charge but not reimburse other costs incurred by organisations such as those incurred in releasing staff to attend courses or travel expenses.

Waiting Lists

If the course you wish to attend is fully booked and no other dates are available/suitable, you can place your name onto a waiting list. If any additional places are released or a delegate cancels their place, you will be notified that a place is available. You will be notified by email. This notification does not guarantee your place, you will need to follow the link in the email and book your place following the usual process.

Pre-requisites

Each course will have a pre-requisite and you must ensure that you fulfill these prior to attending. Details can be found in Our Training Programme

Learning Agreement

Anyone booking onto our courses will abide by the SSCB Learning Agreement

Course materials

Prior to each course, you will need to download and print any pre-course materials. Material and further information relating to the training may also be available post course.

Participation

The focus of multi-agency training is on working together to safeguard children. All courses are delivered in an interactive and supportive way. Participants are actively encouraged to participate in discussions and share their knowledge and experience with colleagues from partner agencies. We aim to encourage a safe, constructive learning environment and hope you enjoy these development opportunities and maximise your learning.

Catering

Lunch is not provided at any of our training events unless specifically stated. You will be able to purchase food at most of our venues or alternatively you can bring a packed lunch. Tea and coffee will be provided in the morning and mid-afternoon.

Equal Access to Training

SSCB is fully committed to ensuring easy and equal access to courses for all and ensuring that participants represent a wide range of organisations. Please let us know about any particular requirements you may need to assist in your access to training. If you would like to discuss this, please contact us.

Evaluation and certificates

After the course, you will need to complete a course evaluation form in order to receive your certificate. This is all completed online. If you have lost your certificate, you can log into your user account to download another.

Impact Analysis

Three months after the course, you may receive a request to complete a SSCB impact analysis which will allow us to assess the impact our training has had on professional practice within Surrey.

Charges

Partner agencies that make an annual contribution to the SSCB budgetThis includes CCG’s, Surrey Children’s Services, Surrey Police, National Probation Service, Kent, Surrey & Sussex Community Rehabilitation Company, NHS Trusts, Surrey Borough and District Councils, Youth Support Service, Surrey Early Years and Childcare Service, CAFCASS and Surrey Maintained Schools.

Free of charge

For non-partner agencies who do not make an annual contribution to the SSCB budget.

£90 per full day course

£60 per half course

Charitable organisations will be charged a subsidised fee for both full day and half day courses.

£50 per course

Early Help Training including – Early Help Assessment and Team Around the Family (TAF) courses will continue to be free

Free of charge

Reports

SSCB Training reports will be published in due course