Quality Assurance & Evaluation
Quality Assurance and Evaluation is about assessing the quality of work that we do to safeguard children and understanding the impact of this work in terms of its effectiveness in helping to keep children and young people safe.
One of the key functions of the Surrey Safeguarding Children Board (SSCB) is to monitor and evaluate the effectiveness of what is done by the Board’s partners both individually and collectively to safeguard and promote the welfare of children and to advise them on ways to improve.
The SSCB Quality Assurance process includes the following components:
- Section 11 Audit: Monitoring partner compliance with the statutory requirement to have effective safeguarding arrangements in place.
- Multi-agency Audits: The SSCB multi-agency audits provide a means of finding out whether the service is following guidelines and or applying best practice in a particular area. Multi-agency audits enable areas of weakness to be identified and acted upon and provide opportunities for agencies to learn from each other.
- Performance Report: A detailed performance report has been developed which summarises performance across SSCB’s strategic priorities as well as groups of vulnerable children who have been identified as a priority for the SSCB (Child Protection, children who are Looked After and children who go missing/are suffering or at risk of sexual exploitation).
- Challenge and Learning Events: When relevant, findings from Section 11 audit, multiagency audits and datasets are followed up with multiagency challenge and learning events to explore the issues in more detail, seek further assurance and share learning
The SSCB Quality Assurance process follows the Signs of Safety Approach and evaluates services by exploring:
- What’s working well?
- What are we worried about?
- What do we still need to know?
- What needs to happen?
The new Quality Assurance process aims to emphasise more on good practice and use Appreciative Inquiry (AI) techniques which involves learning from what works well rather than focusing on dissecting failures and learning from what went wrong. Therefore, the SSCB Quality Assurance process involves inviting partners to evaluate services by identifying what works, developing good practice and ensuring there is a plan for implementing it more widely.
The Quality Assurance process is used to drive improvement in training and practice, policy and procedure. Effective quality assurance is a continuous learning cycle to bring about effective learning, sustained changes in practices and improved outcomes for children and families.